Tailored Vending Solutions for Your Students Customers and Staff
Find quick answers to popular questions about our smart vending services.
How much does it cost to have a machine installed?
We operate on a zero-cost model. We provide the machine, the technology, the installation, and the ongoing stocking and maintenance at no cost to your organization. Our revenue is generated solely through product sales.
How long does the installation process take?
Once a location is qualified and the menu is curated, we can typically have your machine delivered, and fully stocked within 7 to 10 business days.
What happens if a product gets stuck?
With our AI-driven Smart machines, the “stuck product” era is over. Our vision sensors and weight-sensing technology ensure a transaction only completes when the item is successfully in the customer’s hand. For our hybrid machines, we use infrared drop-sensors to guarantee delivery or an immediate refund.
What payment methods do the machines accept?
We lean into a digital-first experience. All machines accept Apple Pay, Google Pay, and secure chip-enabled credit/debit cards. Some machines also accept cash, though we prioritize frictionless, cashless transactions for speed and security.
Is there a loyalty program for my employees?
Yes. Through the Monyx Mobile App, users can earn rewards, participate in “buy-ten-get-one” programs, and receive exclusive discounts.
How often are the machines restocked?
We don’t guess; we know. Our remote inventory monitoring sends real-time alerts. We typically service machines 1–2 times per week, or more frequently depending on your facility’s volume, to ensure 100% product availability.
Can we request specific healthy or organic snacks?
Absolutely. We take pride in our Customized Product Curation. We work with you to build a menu that reflects your team’s preferences whether that means high-protein snacks, gluten-free options, or classic favorites.
What happens if a machine needs maintenance?
As a local owner-operator, our response time is among the fastest in Houston. If a service alert is triggered, a technician is dispatched within 24 hours to resolve the issue.
Can I use the machine screens for internal company news?
Yes. One of the benefits of our partnership is that we allow hosting facilities to broadcast internal announcements or safety protocols on our digital screens at no additional charge on qualified machines.
How do I advertise on your machines?
We offer a streamlined onboarding process for local and regional brands. Simply contact our media team to discuss your target demographic and location preferences. Once your creative assets are approved, we can push your campaign live across our Houston network within 7 days.
What is the difference between Digital and Static Media?
Digital Media refers to high-definition video or static image advertisements displayed on the integrated screens of our smart vending machines.
Static Media involves physical branding via high-quality vinyl decals or full machine wraps, providing a 24/7 “billboard” presence within the facility.
What is the investment for Digital Display advertising?
Our digital ad slots are designed to be accessible for businesses of all sizes. Placement on our high-definition hybrid vending machine screens is just $3 per day per machine. Running 24/7, this provides a continuous brand presence for less than the cost of a daily cup of coffee.
How is the pricing determined for Machine Decals and Wraps?
Static media advertising rates are categorized based on the facility’s foot traffic and demographic density. The pricing ranges from $50 to $100 per month per machine.
What are the contract terms for advertising?
To ensure brand consistency and operational efficiency, we require a one-year commitment for all advertising space (both digital and static). Contracts are fully paid at the commencement of the term, securing your placement and rate for the entire 12-month cycle.